--- title: XSELL | Agent Experience description: Empower your call center agents with real-time coaching and actionable insights. XSELL Agent Experience transforms performance, improves compliance, and drives customer satisfaction. --- [![XSELL-logo_transparent-1](https://xselltechnologies.com/hs-fs/hubfs/CWL_Website/FY2024/Website/Images%20and%20Videos/XSELL-logo_transparent-1.png?width=140&height=41&name=XSELL-logo_transparent-1.png)](https://xselltechnologies.com?hsLang=en) - PLATFORM ### [Agent Experience AI-powered, real-time agent coaching based on your top performer actions, tactics, and strategies.](https://xselltechnologies.com/xsell-agent-experience) ### [Supervisor Experience Real-time insights and targeted coaching to transforms your call center's performance, agent by agent.](https://xselltechnologies.com/xsell-supervisor-experience?hsLang=en) ### [Agentic Voice Automate repetitive tasks, cut costs, and free up the Careforce for more complex workflows with the Agentic Voice solution for Healthcare.](https://xselltechnologies.com/agentic-voice?hsLang=en) - [COMPANY](https://xselltechnologies.com/en/overview?hsLang=en) - [RESOURCES](https://xselltechnologies.com/resources?hsLang=en) [GET A DEMO](https://xselltechnologies.com/en-us/get-a-va-demo?hsLang=en) AGENT EXPERIENCE # Empower agents to deliver strategic, consistent results in every engagement, with eXpert AI Turn every agent into a top performer with actionable insights and dynamic coaching tools from Agent Experience, powered by XSELL's eXpert Language Model™. [GET A DEMO](https://xselltechnologies.com/en-us/get-a-demo?hsLang=en) ![XSELL_AgEx_Header](https://xselltechnologies.com/hubfs/2025%20Website%20Refresh/XSELL_AgEx_Header.png) EXPERT COACHING IN REAL-TIME ## Unlock strategic advantages with Agent Experience ### Drive scalable excellence Standardize and replicate proven strategies across teams. ### Real-time decision support Empower agents with precise guidance at critical moments. ### Strengthen brand consistency Ensure customer interactions align with your enterprise values. ### Deliver tangible outcomes Boost satisfaction and loyalty with results-focused interactions. “I feel the best part about utilizing the Agent Experience is how it guides the agents through the call flow, highlighting very common objections, and providing feedback on what to say when they get stuck. The Agent Experience does a great job having it all right in front of them." MAJOR MEDICARE BROKERAGE CONTACT CENTER MANAGER ![IMG_1520](https://xselltechnologies.com/hubfs/IMG_1520.jpg) [CHECK OUT THE FULL CASE STUDY](https://xselltechnologies.com/resources/century-benefits-case-study?hsLang=en) #### CHALLENGE Medicare Broker, Century Benefits, needed to rapidly scale new agent performance, ensuring they could drive higher enrollments despite having no prior Medicare sales experience, all while maintaining quality member interactions. #### SOLUTION With Agent Experience, Century Benefits seamlessly integrated real-time, on-screen guidance into the agent workflow from day one. Instead of memorizing scripts, agents developed skills on live calls, leveraging in-the-moment coaching to navigate Medicare sales conversations with confidence. #### RESULTS New agents reached seasoned seller productivity within weeks. New agent enrollments per day increased from 0.31 to 1.61 with Agent Experience. Real-time coaching unlocks the potential to cut the agent nesting period by weeks, accelerating readiness and boosting performance. AGENT AUGMENTATION + TASK AUTOMATION ##### Give your agents the efficiencies and support they need for excellence ### Auto Summarization & Smart Note Taking ![Auto Summarization](https://xselltechnologies.com/hubfs/Auto%20Summarization.svg) ### Auto Summarization & Smart Note Taking XSELL's post-call Auto Summarization feature uses XLM to transform call center efficiency by generating accurate call summaries. This reduces after-call work time and allows agents to focus on customer engagement, boosting productivity and satisfaction. Summaries are automatically generated post-call and are accessible during shifts. Agents can easily copy summaries to other workflows with one click, allowing them to prioritize customer interactions. ### Real Time Coaching ![Real time coaching](https://xselltechnologies.com/hubfs/Real%20time%20coaching.svg) ### Real Time Coaching At the start of their shift, agents will receive a notification from their supervisor about specific behaviors that need improvement. During active calls, agents receive real-time guidance on which aspects of the conversation are most relevant to their areas of improvement. ### Compliance & Objection Handling ![Compliance & Objection Handling](https://xselltechnologies.com/hubfs/Compliance%20%26%20Objection%20Handling.svg) ### Compliance & Objection Handling Agent Experience dynamically presents language extracted from top-performing agents' language, clearly highlighting compliance statements and providing statistically proven responses to successfully handle customer objections. ### Picture in Picture (PiP) ![PiP](https://xselltechnologies.com/hubfs/PiP.svg) ### Picture in Picture (PiP)  Agents stay focused and in control with Picture-in-Picture (PiP) mode, a powerful accessibility feature that keeps XSELL's Agent Experience visible and accessible throughout the entire call. No more toggling between windows or searching for the coaching widget—agents can effortlessly navigate across their desktop and multiple screens while still receiving real-time call guidance. Whether handling complex inquiries or multitasking across applications, PiP Mode ensures that critical support is always in view, empowering agents to deliver confident, seamless customer interactions. ![Auto Summarization](https://xselltechnologies.com/hubfs/Auto%20Summarization.svg) ### Auto Summarization & Smart Note Taking XSELL's post-call Auto Summarization feature uses XLM to transform call center efficiency by generating accurate call summaries. This reduces after-call work time and allows agents to focus on customer engagement, boosting productivity and satisfaction. Summaries are automatically generated post-call and are accessible during shifts. Agents can easily copy summaries to other workflows with one click, allowing them to prioritize customer interactions. ![Real time coaching](https://xselltechnologies.com/hubfs/Real%20time%20coaching.svg) ### Real Time Coaching At the start of their shift, agents will receive a notification from their supervisor about specific behaviors that need improvement. During active calls, agents receive real-time guidance on which aspects of the conversation are most relevant to their areas of improvement. ![Compliance & Objection Handling](https://xselltechnologies.com/hubfs/Compliance%20%26%20Objection%20Handling.svg) ### Compliance & Objection Handling Agent Experience dynamically presents language extracted from top-performing agents' language, clearly highlighting compliance statements and providing statistically proven responses to successfully handle customer objections. ![PiP](https://xselltechnologies.com/hubfs/PiP.svg) ### Picture in Picture (PiP)  Agents stay focused and in control with Picture-in-Picture (PiP) mode, a powerful accessibility feature that keeps XSELL's Agent Experience visible and accessible throughout the entire call. No more toggling between windows or searching for the coaching widget—agents can effortlessly navigate across their desktop and multiple screens while still receiving real-time call guidance. Whether handling complex inquiries or multitasking across applications, PiP Mode ensures that critical support is always in view, empowering agents to deliver confident, seamless customer interactions. INTELLIGENT COACHING TAILORED FOR TOP PERFORMANCE ## Get real-time intelligent guidance and actionable insights Agent Experience provides top performance data-driven coaching and support when agents need it most, empowering them to handle every customer interaction with confidence and precision. ![XSELL_Plus_Icon_01232025](https://xselltechnologies.com/hubfs/2025%20Website%20Refresh/Icons/XSELL_Plus_Icon_01232025.png) #### Real-time recommendations to guide conversations ![XSELL_Plus_Icon_01232025](https://xselltechnologies.com/hubfs/2025%20Website%20Refresh/Icons/XSELL_Plus_Icon_01232025.png) #### Dynamic conversation tracking to ensure consistency ![XSELL_Plus_Icon_01232025](https://xselltechnologies.com/hubfs/XSELL_Plus_Icon_01232025.png) #### Customer intent recognition for accurate topic routing and response generation ![XSELL_Plus_Icon_01232025](https://xselltechnologies.com/hubfs/2025%20Website%20Refresh/Icons/XSELL_Plus_Icon_01232025.png) #### Compliance adherence monitoring to ensure standards are met ![XSELL_Plus_Icon_01232025](https://xselltechnologies.com/hubfs/2025%20Website%20Refresh/Icons/XSELL_Plus_Icon_01232025.png) #### Objection handling strategies to overcome customer challenges ![XSELL_Plus_Icon_01232025](https://xselltechnologies.com/hubfs/XSELL_Plus_Icon_01232025.png) #### Prompts critical reminders during key points in calls ![XSELL_Plus_Icon_01232025](https://xselltechnologies.com/hubfs/XSELL_Plus_Icon_01232025.png) #### Seamless CRM and telephony system integration ![XSELL_Plus_Icon_01232025](https://xselltechnologies.com/hubfs/XSELL_Plus_Icon_01232025.png) #### Insights to help agents meet your business’ top KPIs YOUR QUESTIONS, ANSWERED ## Discover how Agent Experience can positively transform your contact center. ### How does XSELL help with compliance adherence? Agent Experience provides real-time prompts and reminders during calls to ensure agents follow compliance requirements. Post-call reviews help identify and address any gaps, ensuring your team meets regulatory standards consistently. When our platform identifies non-compliant agents, they are assigned a compliance coaching plan that alerts them to focus on required actions during a call and analyzes compliance usage post call. ### How can call center supervisors benefit from this tool? Supervisors can use the Supervisor Experience tool alongside Agent Experience to track agent performance, identify coaching opportunities, and measure adoption of top-performer strategies. With insights into behaviors and call outcomes at their fingertips, supervisors can create and manage tailored coaching plans to continuously improve their teams. Learn more about Supervisor Experience here (links to page). ### How will this tool improve my business? When working with XSELL, we analyze your data and KIPs to create a top-performer model that guides agent and customer conversations toward your desired business outcomes. For example, XSELL can help improve call quality that translates to higher customer satisfaction. We also help clients reduce training time, ensure compliance, and increase agent proficiency and confidence — resulting in better retention. ### How can I see if this tool is improving agents’ experiences? XSELL helps improve Net Promoter Scores (NPS) and other key KPIs by guiding agents to deliver consistent, high-quality customer experiences. The tool also allows supervisors to track these metrics and monitor progress through real-time dashboards and post-call insights. ## One conversation to improve the rest Take the first step toward measurably stronger call center outcomes with Agent Experience. [GET A DEMO](https://xselltechnologies.com/en-us/get-a-demo?hsLang=en) [![ide2bMn6_Q](https://xselltechnologies.com/hubfs/CWL_Website/FY2024/Website/Images%20and%20Videos/ide2bMn6_Q.png)](https://xselltechnologies.com?hsLang=en) XSELL Technologies 1029 W Madison Chicago, IL 60607 ### Platform - [Agent Experience](https://xselltechnologies.com/xsell-agent-experience) - [Supervisor Experience](https://xselltechnologies.com/xsell-supervisor-experience?hsLang=en) - [Agentic Voice](https://xselltechnologies.com/agentic-voice?hsLang=en) ### Company - [Company Overview](https://xselltechnologies.com/en/overview?hsLang=en) - [XSELL Trust Center](https://trust.xselltechnologies.com) ### Resources - [Blog](https://xselltechnologies.com/resources?hsLang=en) © 2025 Attune All rights reserved [Privacy Policy](https://xselltechnologies.com/en/privacy-policy?hsLang=en)