Matt is a leader with contagious passion for great customer engagement and the economic and business impacts created when customers are engaged in exactly the right way. Prior to founding XSELL, Matt had the opportunity to work with many quintessential brands helping them to bring their customer experience to life.
His experience in these environments led to his observation of a power law in sales, regardless of the brand. Top performing agents were not just marginally better than their peers – they were multiples better and they delivered disproportionately successful results. This observation drove Matt’s curiosity around the ability to scale the actions, tactics, and strategies of top performers to an entire enterprise. Matt founded XSELL Technologies on the premise that this was not only possible – but that when done exceedingly well, it would radically transform the customer experience.
“80% of your customers are speaking with agents who simply do not know or do not understand how to deliver a great experience. But what if all your customers could speak to your very best agents?”
