--- title: Resources - XSELL Technologies | Ishu Jaswal description: As XSELL’s Head of Data Science, Ishu Jaswal leads strategic decision-making and roadmap planning for the Data Science team. She has over 10 years of industry experience, and as a Machine Learning and Natural Language Processing enthusiast she specializes in design and execution of end-to-end data science ML pipelines. --- [![XSELL-logo_transparent-1](https://xselltechnologies.com/hs-fs/hubfs/CWL_Website/FY2024/Website/Images%20and%20Videos/XSELL-logo_transparent-1.png?width=140&height=41&name=XSELL-logo_transparent-1.png)](https://xselltechnologies.com) - PLATFORM ### [Agent Experience AI-powered, real-time agent coaching based on your top performer actions, tactics, and strategies.](https://xselltechnologies.com/xsell-agent-experience) ### [Supervisor Experience Real-time insights and targeted coaching to transforms your call center's performance, agent by agent.](https://xselltechnologies.com/xsell-supervisor-experience) ### [Agentic Voice Automate repetitive tasks, cut costs, and free up the Careforce for more complex workflows with the Agentic Voice solution for Healthcare.](https://xselltechnologies.com/agentic-voice) - [COMPANY](https://xselltechnologies.com/en/overview) - [RESOURCES](https://xselltechnologies.com/resources) [GET A DEMO](https://xselltechnologies.com/en-us/get-a-va-demo) AUTHOR # Ishu Jaswal As XSELL’s Head of Data Science, Ishu Jaswal leads strategic decision-making and roadmap planning for the Data Science team. She has over 10 years of industry experience, and as a Machine Learning and Natural Language Processing enthusiast she specializes in design and execution of end-to-end data science ML pipelines. [Follow me on LinkedIn](https://www.linkedin.com/in/ishujaswal/) ## Stories by Ishu --- Blog Posts ### [Demystifying Contact Center Performance Data and KPIs in Today’s Data Gold Rush](https://xselltechnologies.com/resources/demystifying-contact-center-performance-data-and-kpis-in-todays-data-gold-rush-1) Making sense of contact center performance metrics is a huge undertaking amidst the influx of data today’s AI and ML tools unlock. This blog shares... Ishu Jaswal Dec 16, 2024 ### Want to see more? Give every agent the tools and solutions to confidently deliver exceptional customer experiences. [![Schedule a Demo](https://no-cache.hubspot.com/cta/default/21755058/interactive-186911829814.png)](https://xselltechnologies.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIeWs20uGds401xbgjPFRQ9T6rBVYTjkp4yZmM%2Flbv3plID3tL3Dje9kECsFXWYYlXDBpZ1MnCkEm606RPMP4FWFj%2FybMIFSLGRaWeZgd1PRonMKXRUBktGDi9OYV%2BAsZAm64%2BYuWghzFKkyqhvLktJu%2Brus08jAt%2BpzcuDbHWcI8IUyMCqUxlpLT660gh1JdA%3D&webInteractiveContentId=186911829814&portalId=21755058) [![ide2bMn6_Q](https://xselltechnologies.com/hubfs/CWL_Website/FY2024/Website/Images%20and%20Videos/ide2bMn6_Q.png)](https://xselltechnologies.com) XSELL Technologies 1029 W Madison Chicago, IL 60607 ### Platform - [Agent Experience](https://xselltechnologies.com/xsell-agent-experience) - [Supervisor Experience](https://xselltechnologies.com/xsell-supervisor-experience) - [Agentic Voice](https://xselltechnologies.com/agentic-voice) ### Company - [Company Overview](https://xselltechnologies.com/en/overview) - [XSELL Trust Center](https://trust.xselltechnologies.com) ### Resources - [Blog](https://xselltechnologies.com/resources) © 2025 Attune All rights reserved [Privacy Policy](https://xselltechnologies.com/en/privacy-policy)