A single solution with dynamic results
Choose the real-time coaching solution that exceeds expectations for the world’s biggest and best-known companies.
XSELL is a proven and scalable partner with hundreds of millions of successful interactions, to date.
We analyze your top agents to extract the most effective conversational intelligence. Then, we add human authenticity and real-time coaching to support complex customer interactions that demand skilled agent guidance. Our AI-powered solution helps every agent perform like your best agent.
Go ahead, get big(ger)
XSELL meets any contact center volume with reliable, always-up servers and agent support. That’s not boasting. Our scalability is a fact. We have a decade of validated experience delivering real-time recommendations for Fortune 50 companies.
NO- TO LOW-LATENCY GUIDANCE
The right responses without delays
Conversational pauses create customer uncertainty. Our real-time software ensures agents aren’t left waiting for the proper reply during moments of opportunity. Fast and strategic responses build confidence, creating a better customer experience and improved results.
Open for business everywhere
Whether your contact centers are in New York, New Delhi, or all points in between, count on XSELL to have them covered. We have successfully onboarded and continue to support – tens of thousands of English-speaking agents around the world.
CONTINUOUS STRATEGY IMPROVEMENT
Getting better with every interaction
It is critical to understand that what works today may not succeed next quarter. Using Generative AI models, we analyze every new customer interaction to build on, and refine, our conversation maps, continuously improving your real-time coaching strategies. This gives your agents the ability to respond to customer needs as new products, services, objections, and opportunities arise.
Compliant to our core
One hundred percent compliance with all industry and legal standards, rules, and regulations, as well as cybersecurity framework requirements.
We promise this won’t hurt a bit
Any customer contact that isn’t handled using XSELL’s solution is an opportunity missed. So we move swiftly, act thoughtfully, and implement with precision to achieve the goals of the world’s largest organizations.
Always people, never bots
Created by people and delivered by people using your company’s choice of voice, chat, or digital technology.
Works with your current tech stack
Rip and replace not required. Easy, layered-in installation, requires minimal space on an agent’s screen.
90 days to success
Archived interactions are analyzed, causal strategies identified, and conversation maps deployed to agents.
Make every agent your best agent
Close the delta between top- and bottom-performing agents on day one, with almost no training.
AI-driven analysis of customer engagements continually improves your library of conversation maps.
Business goals beaten, contact center costs lowered, agent success increased, and customer experience boosted.