AI gets you started. People get you results.
A lot of companies invested heavily in the promise of AI-driven chatbots. Many of them lost big.
The trouble wasn’t the technology, it was the application. Bots don’t act, think, or communicate like people.
That’s why XSELL approaches AI differently. We begin with AI and then have real people add authenticity to the causal strategies AI has identified. Just as important, we have these strategies delivered by real people at every point during the chat interaction. This two-fold, human-in-the-loop solution outperforms lesser options – and has led respected companies to end their conversations with chatbot providers.
We've built your type of solution
There’s no other customer engagement software like it. Only XSELL fuses AI, machine learning, and human authenticity into a powerful solution to analyze, humanize, and optimize strategies that make every agent perform like your best agent.
CALCULATE THE OPPORTUNITY
Our customers' results tell a compelling story
Relax — XSELL works with anything you’re using today
Adding our real-time coaching solution to your contact center is a snap. Instead of ripping and replacing existing tools, layer in the XSELL Technology solution with your current software. XSELL’s adaptability makes it easy to deploy it across your contact centers, all at once, or to select groups, scaling as adoption and performance skyrocket.
How does your solution work?
What makes us unique is also what makes us better. Identified by AI and verified by human eyes, we've created a one-of-its-kind, real-time coaching solution that transforms results into action.
Are you able to lower my contact center costs?
Yes! The first step to lowering costs is through delivery of a combination of performance improvement measures like increasing retention, reducing training time, improving agent performance, and shortening average handle time (AHT) by 5-15%. Are there more levers to pull? Absolutely.
Can you handle large volumes of traffic?
Our solution has delivered more than 500M real-time recommendations and was built to navigate the challenges and volume of globally prominent brands, whose complex customer interactions require skilled agent guidance.
How can I improve my NPS score?
Happy customers are loyal customers. Among the best ways to gauge customer satisfaction is using a Net Promoter Score (NPS). When agents use XSELL, NPS improves by 21%.