Create the most effective Medicare conversations
The XLM Studio is a suite of tools and workflows that connect your sales, compliance, and customer experience goals with conversational behaviors that produce the best results. You’ll use XLM Studio to fine-tune communications that support “expert” performance in every moment.
THE 5 COMPONENTS OF XLM STUDIO
- Data Hub: A flexible way to upload your trusted audio files, outcome data, knowledge base articles, and other materials to train your XLM.
- eXpert Finder: Identifies who is good at what – including the context-based actions, strategies, and behaviors used by your top-performing agents in different scenarios.
- eXpert Anchors: eXpert Finder insights are transformed into conversational data that grounds the Expert Language Model.
- eXpert Control: Empowers you to add, remove, and edit all data — a critically important feature for regulated industries.
- XLM Simulator: Test your Expert Language Model in real-time; play out conversations and fine-tune the generated responses.
The Benefits of XLM Studio
How an Expert Language Model improves your business
XLM Studio delivers more than AI-enhanced Expert language models. It’s easy to integrate, fast to activate, and achieves your business objectives year after year.
Tech-agnostic
Works with Avaya, Cisco, Five9, Genesys, Liveperson, NICE, Nuance, Salesforce, Zoom, and all others.
Improves compliance
Use secret shopper strategies and regulatory reviews to ensure agents are always saying the right thing at the right time.
Reduces CTMs
Improves the quality of agent responses to minimize customer complaints.
Accelerates results
Only scale the language, behaviors and strategies that deliver the best results for improvement that begins on day one.
Mimics your best agents
Bring the language, tactics, and strategies of your best agents to every agent.
Continuous improvement
AI-driven analysis of customer engagements continually improves your Expert Language Models.