AI-POWERED SOLUTIONS TO AMPLIFY CALL CENTER SUCCESS

Transform Customer Engagements with Real-time eXpert-AI Coaching

Empower your call center agents and supervisors with the live coaching and insights they need to provide best-in-class customer conversations. Powered by XSELL's eXpert Language ModelTM, our bespoke AI tools are proven to drive better business outcomes and boost satisfaction.

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TRUSTED BY INDUSTRY LEADING COMPANIES
A SCALABLE, HIGH-IMPACT CUSTOMIZED SOLUTION THAT PROVIDES:

Personalized strategies built on your proven successes

Easy-to-use reporting dashboard for live results

Integration into your existing tech stack

Compliance across many industries

TRANSFORM CONVERSATIONS IN REAL-TIME WITH AGENT EXPERIENCE

In-the-moment guidance based off your top performers

With advanced AI and ML-powered capabilities, our Agent Experience tool makes it easy for your agents to respond to customer needs with confidence, guiding each conversation towards a desirable business outcome.

  • Listens for customer intent 
  • Maps out the strategic behaviors to curate a successful engagement outcome
  • Provides instant cues and top performer language to the agent
  • Handles customer concerns and hesitations
  • Ensures compliance with live call prompts
  • Identifies and capitalizes on upsell and cross-sell opportunities
  • Helps agents close calls with confidence
LEARN MORE ABOUT AGENT EXPERIENCE
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LEARN, IMPROVE, & OPTIMIZE WITH SUPERVISOR EXPERIENCE

Foster continuous growth with performance insights and post-call coaching

Our tools don't stop when the customer engagement ends. Supervisor Experience includes post-call tools help agent and supervisors understand what works, what doesn't — and why.

  • Analyzes call performance to identify strengths and areas for improvement
  • Showcases tailored coaching plans to focus on key behaviors and skills when paired with Agent Experience 
  • Provides actionable coaching insights to build habits and boost agent confidence over time
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GENERATING CALL CENTER RESULTS THAT MATTER
LIFT IN CONVERSION RATES

23-25%

AVERAGE HANDLE TIME REDUCTION

5-15%

TRANSFER RATE REDUCTION

10-20%

IMPROVEMENT IN NPS

18-22%

OUR RESOURCES

Explore our latest news and insights

YOUR QUESTIONS, ANSWERED

Discover how our AI-powered tools can transform your contact center

How quickly can XSELL be implemented and deliver results?

XSELL’s solution is designed for a streamlined, 90-day implementation. The first month focuses on required integrations, which can be expedited with cross-team coordination. Following this, the majority of the implementation timeline is dedicated to model training and fine-tuning, ensuring XSELL is optimized for your specific needs.

Can your platform handle high traffic volumes?

Yes, XSELL is built to support large-scale operations. Having processed over 500 million real-time recommendations, our platform is designed to handle the complexities of high-volume contact centers for globally recognized brands with ease and precision.

How does XSELL help improve NPS scores?

By equipping your agents with real-time coaching and support, XSELL enables them to provide more personalized, effective service. This results in higher customer satisfaction, and on average, businesses using XSELL see a 21% improvement in their Net Promoter Scores.

Can XSELL help reduce my contact center costs?

Yes, XSELL’s platform improves efficiency in multiple areas—by enhancing agent performance, reducing training times, increasing retention rates, and cutting average handle time (AHT) by 5-15%. These combined improvements directly contribute to lowering your overall contact center costs.

Does XSELL provide ongoing support and updates?

Yes, XSELL provides continuous support and updates through our dedicated customer success team. Our platform is designed for ongoing model training and refinement, identifying and incorporating top performer behaviors to optimize results continuously. Additionally, we release new product features each quarter to ensure a best-in-class experience for end users.

Unmatched call center performance starts with one conversation

See how our AI-powered tools can help make every agent your best agent.

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