The Human-in-the-loop Advantage
It takes a human to understand people
Conversational artificial intelligence fails because human communications are layered with emotion and subtlety. We believe it is imperative to bring real people into the conversation to achieve what technology alone cannot, blending machine predictability with human authenticity. This human-in-the-loop approach is what makes XSELL different.
Real-Time Coaching success
You only get one shot. We make it count, in real time.
No two agents require the same support — but they all like working with a safety net. That’s the genius of XSELL real-time coaching. It meets agents on their terms, delivering statistically proven strategies used by your best-performing agents — in the moment it matters most.
- Increase sales
- Overcome objections
- Strengthen service offerings
- Shorten average handle time
- Ensure compliance is met
- Increase average order value
- Reduce agent turnover
- Improve collections outcomes
The Proven contact center solution
Results that speak for themselves
We’ve been doing this longer than anyone else, and we know what works. Our product achieves exponential results for the world’s most powerful brands, supporting contact center agents to deliver exceptional results across sales and service. Fusing agent independence, human empathy, and AI analysis, we empower agents to capitalize on every moment of opportunity across every customer interaction, via voice, chat, and digital channels.See The Product >>
SUPPORTING AGENTS TO SUCCEED
Reduce speed to proficiency by 45-50%
Every agent wins when you help them perform like your best agent. Proven causal strategies boost agent performance, which in turn reduces attrition and lowers contact center costs.Empower Agents >>
Increase Net Promoter Scores by 21%
Creating an enjoyable and efficient interaction builds customer loyalty, trust, and smiles. Our resolution pathways support agents as they guide customers toward a successful result.Delight Customers >>
DELIVER AT SCALE
>500M real-time recommendations completed for Fortune 50 companies
XSELL offers the only real-time coaching solution that is enterprise-ready. Trusted by the Fortune 50, you can count on uncapped scalability that handles customer interactions in no-to-low-latency, all in real-time.See How We Deliver at Scale >>
Compliant to our core
One hundred percent compliance across all industry and legal standards, rules, and regulations, as well as with cybersecurity framework requirements.
Implementation Best Practices
We promise this won’t hurt a bit
Any customer contact that isn’t handled using XSELL’s solution is an opportunity missed. So we move quickly, act thoughtfully, and implement with precision to achieve the goals of the world’s largest organizations, in line with industry thought leadership.
Always people, never bots
Created by people and delivered by people using your company’s choice of voice, chat, or digital technology.
Works with your current tech stack
Rip and replace not required. Easy, layered-in installation, requires minimal space on an agent’s screen.
90 days to success
Archived interactions are analyzed, causal strategies identified, and conversation maps deployed to agents.
Make every agent your best agent
Close the delta between top- and bottom-performing agents on day one, with almost no training.
AI-driven analysis of customer engagements continually improves your library of conversation maps.
Business goals beaten, contact center costs lowered, agent success increased, and customer experience boosted.