Discover and amplify the top performing agent strategies and tactics that lead to successful business outcomes. Enhance customer interactions using real-time agent coaching powered by an eXpert Language Model.
The eXpert Language Model (XLM) is a suite of tools and workflows that connect your sales, compliance, and customer experience goals with conversational behaviors that produce the best results. The XLM empowers your business to identify and scale your top performing strategies and tactics to every agent, in every call, in real-time.
THE 4 COMPONENTS OF THE XLM
XLM Studio delivers more than AI-enhanced eXpert language models. It’s easy to integrate, fast to activate, and achieves your business objectives year after year.
Works with Amazon Connect, Avaya, Cisco, Five9, Genesys, Liveperson, NICE, Nuance, Salesforce, SnapEngage, Talkdesk, and all others.
Provides and tracks, in real-time, the use of required and regulatory agent actions to ensure agents are always saying the right thing at the right time.
Improves the quality of agent responses to maximize the customer experience and satisfaction, at the first point of contact.
Only scale the language, behaviors and strategies that deliver the best results for improvement that begins on day one.
Bring the language, tactics, and strategies of your best agents to every agent.
AI-driven analysis of customer engagements continually improves your eXpert Language Model. With XLM as a Service you can review proposed optimizations before they are scaled to your agents.