CONVERSATIONAL AI FOR THE CONTACT CENTER
Discover and amplify your top performing strategies and tactics
Top-performing agents significantly outperform their peers, but it's difficult to replicate their approach and behaviors across the enterprise. XSELL identifies these valuable top performers and uses their tactics to scale the collective intelligence of the enterprise via:
Contact center revolution - powered by XLM
Replicating top performer behavior into dialogue maps enables us to impact the entire value chain, along with improving the contact center experience and elevating key insights from your customer dialogue.
ACCELERATED GROWTH
Drive growth at every step of the customer journey.
10-20%
increase in Revenue
Increased conversion rate
Increased up-sell & cross*
Higher AOV (premium offers)
Increased NPS
Bundling, attach rate, etc.*
OPERATIONAL EFFICIENCIES
Optimize call flows, minimize unnecessary interactions, and control overhead costs.
5-15%
reduction in Costs
Lower AHT
Decreased repeats
Decreased transfers
Improved QA*
Compliance tracking on 100% of interactions*
THE USER EXPERIENCE
Better faster. Stay longer.
20-30%
reduction in Attrition
Increased speed to proficiency
Improved training experience
Actionable, real-time coaching*
Coaching on specific topics and parts of the customer dialogue vs. "do better on this KPI"*
THE XLM IS INDUSTRY AGNOSTIC
Designed to scale your strategic objectives, the XLM creates value across any dialogue related use case.
While most LLMs are domain or business vertical specific, the eXpert Language Model is derived from complex strategy modeling. YOU define what matters to your business and the XLM scales only the very best strategies aligned with YOUR business objectives.
Imagine a reality where you don't have to choose between business outcomes:
Compliance
Conversion rate
Cross-sell
Customer satisfaction (CSAT)
Handle-time
Objection handling
Resolve rate
Throughput
Transfer rate
Upsell
Voice of the customer
Supercharge and scale your customer interactions with the eXpert language model
01
Amplify agent strategies at scale
Our eXpert Language Model (XLM) identifies your top performing agent strategies, language, and tactics and delivers them to every agent, in every call, in real-time.
02
Easy to integrate and activate
The tech-agnostic XLM layers with your current software so you can deploy XSELL solutions across your contact centers with minimal intrusion and downtime.
03
Real-time and post-engagement compliance coverage
Ensure 100% compliance across all industry and legal standards, rules, regulations, and cybersecurity framework requirements. Be confident your agents say the right thing at the right time.
Frequently Asked Questions
+
What are the benefits of XSELL?
The top advantages of working with XSELL include:
-
Real-time: We provide contextualized call guidance (the action and language) to agents in real-time.
-
Top Performer Discovery: Our approach replicates and scales only the behaviors and strategies that align with your definition of top performance.
-
Call Performance Monitoring: We track what is done on every call and provide summaries to our end users.
+
Will XSELL work for my business?
HiPer is a highly customized and quickly scalable solution, and every customer receives a custom XLM that is tailored to the specific use case and KPIs. We work with you to deliver a solution that drives results where you want them, from sales to service, loyalty, customer engagement, collections, and more.
+
What data do you collect and analyze to drive insights?
The HiPer XLM monitors and analyzes audio, call meta data, and call outcomes to deliver actionable, real-time performance insights and recommendations.
+
What is the typical HiPer implementation timeframe?
Our solution layers into your system by working seamlessly with any software that is currently in place. On average, it requires about 80 hours from your team to gather the required data to begin using the platform. HiPer customers typically see the record-breaking agent performance within 90 days of launch.
+
What telephony systems does XSELL support?
Our highly adaptable and tech agnostic platform works with Five9, Genesys, NICE, Amazon Connect, Avaya, TalkDesk, ViciDial, and Cisco/Oracle. If you work with a different provider, our team is happy to discuss what an implementation would look like.
+
What does InfoSec look like at XSELL?
XSELL is both HiTrust certified and ISO certified.
DESIGNED TO SCALE
YOUR STRATEGIC BUSINESS OBJECTIVES
Ready to make every agent top performers?
Get a firsthand look at the XLM platform and discover how your business can elevate your customer engagement results. Start driving business outcomes with a personalized demo today.