Addition of Tech Veteran Further Positions AI Startup to XSELL
CHICAGO – (BUSINESS WIRE) – XSELL Technologies, the leader in conversational AI for contact center agent assist, today announced the appointment of Frank Jules, retired President of Global Business for AT&T, to the XSELL board of directors, effective immediately."Frank brings an additional wealth of experience and knowledge to our business, not only around exceeding customer expectations, but forging solid client relationships built on trust, as we go to market." Matt Coughlin, Founder and CEO Click To Tweet
Melding the best of technology with human authenticity, XSELL’s patented AI technology has allowed Fortune 50 companies across healthcare, financial services, retail, and telecommunications to drive organizational improvements to the customer experience at the agent level.
“Frank brings an additional wealth of experience and knowledge to our business, not only around exceeding customer expectations, but forging solid client relationships built on trust as we go to market,” XSELL’s CEO and Founder Matt Coughlin commented. “Frank’s profound record in business, rooted as it is in the telecommunications industry, can only strengthen our market strategy and positioning. We are excited for the new insights that he will bring to our proven and patented technology solutions.”
About Frank Jules
As the former President of Global Business for AT&T, Frank Jules was responsible for serving AT&T business customers around the world. As a key driver of AT&T’s growth, the Global Business generates more than $29 billion in annual revenue serving AT&T’s business retail clients, including the largest multinational enterprises, mid-sized corporations, and systems integrators. Before this role, Jules served in numerous sales leadership roles for AT&T, among them CEO, US LEC, and CEO, Winstar Communications. In addition, he held sales, marketing, management, and product development leadership roles at SBC, Northern Telecom, IBM, and New York Telephone.
Jules joins the current list of XSELL’s Board of Directors, which includes:
- Lawrence Leisure, Co-Founder and Managing Partner, Chicago Pacific Founders
- Narendra Mulani, Founder of Accenture Applied Intelligence
- Dean Nelson, Senior Partner, Sageview Capital
- Mary Tolan, Founder and Co-Managing Partner, Chicago Pacific Founders
About XSELL Technologies
XSELL Technologies was founded on the belief that the behaviors of the best contact center agents could be learned, replicated, and amplified to every agent in real-time to transform the way that businesses interact with their customers. Today, the XSELL team is partnering with Fortune 50 customers to drive quantifiable improvements in sales results, service metrics, agent engagement, and the overall customer experience. For additional information or to request a demo, visit www.xselltechnologies.com.