PRESS RELEASE
Phoenix, AZ and Chicago, IL – July 18, 2025 — Gold Kidney Health Plan, the nation’s leading nephrology-focused Medicare Advantage Special Needs Plan (SNP), has announced a strategic partnership with XSELL Technologies to deploy an autonomous Agentic Voice solution for Health Risk Assessments (HRAs). This launch reflects a shared commitment to advancing scalable and human-centered healthcare through responsible AI.
XSELL’s Agentic Voice platform enables Gold Kidney to accelerate the collection of critical health information. This allows care teams to gain timely, accurate insights that support care planning and risk appraisal. Automating this time-consuming process frees up clinical staff to focus on meaningful member engagement instead of chasing down data.
“Our partnership with XSELL reflects our commitment to thoughtful innovation that enhances the value we deliver to our customers,” said Dominic Henriques, CEO of Gold Kidney Health Plan. “This AI voice solution allows us to gather vital information faster and more efficiently while also supporting our clinical teams in doing higher-impact work. It’s not just about efficiency. It’s about transforming how we serve, connect, and care.”
The Agentic Voice platform replaces manual calls with autonomous voice agents capable of holding complete conversations. These voice agents are built to be safe, compliant, empathetic, and adaptive to the real-time needs of each member. Designed specifically for healthcare, the solution uses deterministic intelligence to ensure consistent results while meeting HIPAA-grade standards.
“We built Agentic Voice to power conversations that are as effective as they are empathetic,” said Matt Coughlin, CEO of XSELL Technologies. “Gold Kidney’s vision aligns perfectly with our mission to reduce friction in the healthcare system and improve access and outcomes for the members who need it most.”
Key benefits of the initiative include:
Gold Kidney sees this launch as a first step in a broader strategy to modernize how healthcare is delivered and experienced. Future applications may include automated outreach for Annual Wellness Visits, prescription refill reminders, and preventive screening campaigns.
Together, Gold Kidney and XSELL Technologies are setting a new standard for voice automation in healthcare. The goal is to deliver effective, respectful conversations at scale while helping care teams operate at the top of their license.
About Gold Kidney Health Plan
Gold Kidney Health Plan is a mission-driven Medicare Advantage organization purpose-built to support individuals living with chronic kidney disease (CKD), end-stage renal disease (ESRD), and other complex conditions. As a specialized Chronic Condition Special Needs Plan (C-SNP), Gold Kidney is designed to meet the unique needs of these populations through focused benefit design, personalized outreach, and strong care coordination. The plan operates in Arizona and Florida and was founded by nephrologists who sought to improve how their patients receive care. Grounded in clinical insight and a deep understanding of the kidney community, Gold Kidney partners closely with providers to deliver high-quality, person-centered care. By embracing innovation and staying true to its founding mission, Gold Kidney is reshaping the future of kidney care—one member at a time.
About XSELL Technologies
XSELL Technologies is a healthcare-focused AI company pioneering Agentic Voice—automated, natural-sounding voice agents that manage phone conversations from start to finish. Built specifically for the unique demands of healthcare, our platform automates high-volume, repeatable workflows such as Health Risk Assessments, appointment scheduling, and benefit verification. What sets us apart is our use of deterministic intelligence, contextual reasoning, and expressional empathy to drive outcomes, not just conversations. Every interaction is designed to be compliant, consistent, and human in tone, helping organizations reduce operational burden, improve access, and deliver better experiences for patients and members. We are dedicated to transforming how healthcare connects with the people it serves.
Media Contact:
Colleen Ladas
VP of Marketing
XSELL Technologies
colleen.ladas@xselltechnologies.com