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The Human-in-the-loop Advantage

It takes a human to understand people

Conversational artificial intelligence fails because human communications are layered with emotion and subtlety. We believe it is imperative to bring real people into the conversation to achieve what technology alone cannot, blending machine predictability with human authenticity. This human-in-the-loop approach is what makes XSELL different.

Real-Time Coaching success

You only get one shot. We make it count, in real time.

No two agents require the same support — but they all like working with a safety net. That’s the genius of XSELL real-time coaching. It meets agents on their terms, delivering statistically proven strategies used by your best-performing agents — in the moment it matters most.

- Increase sales
- Overcome objections
- Strengthen service offerings
- Shorten average handle time
- Ensure compliance is met
- Increase average order value
- Reduce agent turnover
- Improve collections outcomes

The Proven contact center solution

Results that speak for themselves

We’ve been doing this longer than anyone else, and we know what works. Our product achieves exponential results for the world’s most powerful brands, supporting contact center agents to deliver exceptional results across sales and service. Fusing agent independence, human empathy, and AI analysis, we empower agents to capitalize on every moment of opportunity across every customer interaction, via voice, chat, and digital channels.

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DELIGHT CUSTOMERS

Increase Net Promoter Scores by 21%

Creating an enjoyable and efficient interaction builds customer loyalty, trust, and smiles. Our resolution pathways support agents as they guide customers toward a successful result.

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DELIVER AT SCALE

>500M real-time recommendations completed for Fortune 50 companies

XSELL offers the only real-time coaching solution that is enterprise-ready. Trusted by the Fortune 50, you can count on uncapped scalability that handles customer interactions in no-to-low-latency, all in real-time.

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NO-DOUBTS COMPLIANCE

Compliant to our core

One hundred percent compliance across all industry and legal standards, rules, and regulations, as well as with cybersecurity framework requirements.

Implementation Best Practices

We promise this won’t hurt a bit

Any customer contact that isn’t handled using XSELL’s solution is an opportunity missed. So we move quickly, act thoughtfully, and implement with precision to achieve the goals of the world’s largest organizations, in line with industry thought leadership.

Always people, never bots

Created by people and delivered by people using your company’s choice of voice, chat, or digital technology.

Works with your current tech stack

Rip and replace not required. Easy, layered-in installation, requires minimal space on an agent’s screen.

90 days to success

Archived interactions are analyzed, causal strategies identified, and conversation maps deployed to agents.

Make every agent your best agent

Close the delta between top- and bottom-performing agents on day one, with almost no training.

Continuous improvement

AI-driven analysis of customer engagements continually improves your library of conversation maps.

Everybody wins

Business goals beaten, contact center costs lowered, agent success increased, and customer experience boosted.

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You've never seen better business outcomes.